I spent a good two or three days searching for a good piece of project management software, a few months back. I finally settled with unfuddle. One week after signing up, I was reminded of why I had picked them.
I had been working with on a project and suddenly remembered that I wanted to gripe to them about their user limits, so I went searching for a contact us link … my eyes immediately fell on the link that said “send feedback” … [click on image to see bigger copy]